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  • IRS Taxpayer Advocacy Panel (TAP) Needs Your Help

    The Internal Revenue Service (IRS) relies on taxpayer and tax professional input to improve the services they provide, but many do not know what avenues are available for voicing suggestions or concerns.

    The Taxpayer Advocacy Panel (TAP) is a federal advisory committee created in 2002 to listen to taxpayers, identify taxpayer issues, and propose suggestions for change to the IRS.


    • TAP was created in 2002 to give citizen volunteers from all 50 states, as well as Puerto Rico, the District of Columbia, and U.S. citizens living abroad the opportunity to improve IRS service and work towards a fair tax system.
    • TAP listens to taxpayers, identifies taxpayer issues, and makes suggestions to the IRS for improving customer service and responsiveness to taxpayer needs.
    • TAP has up to 75 volunteer members across the United States, including Puerto Rico, the District of Columbia and an international representative.  Each state is represented by at least one TAP member who listens to taxpayer concerns and works with the full TAP and the IRS to make improvements based on taxpayer suggestions.
    Your organization can assist in our effort to obtain citizen input for improving IRS customer service by adding a link to the Taxpayer Advocacy Panel’s website, www.improveirs.org on your organization’s homepage.

    TAP wants to hear from you and members of your organization.  We hope you will encourage your members to share feedback on IRS customer service practices with local TAP members.  TAP members will use the input to drive change in the IRS.  The IRS has made a commitment to listen to ideas from TAP members.

    For additional information or questions, feel free to contact Patricia Thompson at patt.tap@pgco.com or 401-699-0206.

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