Oversees the delivery and documentation of intensive and professional case management services to youth. Monitors program services to ensure compliance with regulatory requirements and contract objectives.

MAJOR RESPONSIBILITIES & DUTIES:

Starting at $55k

Contributes to ongoing program development and assumes responsibility for delivery of services to youth and family members.

• Supervises consultants in developing, monitoring, and reviewing service plans developed by consultants for youth as well as developing subsequent plans throughout care.

• Supervises and provides assessment of staff problems and develops strategies to solve them.

• Acts as an advocate for children and families.

• Monitors and ensures that records and documentation, including service plans, forms, reports, case notes, narratives, outcome measures, and demographics, are completed appropriately and on time.

• Assists in accepting and screening referrals to the program.

• Supervises and participates in service planning reviews, progress reviews, staff meetings, and case reviews.

• Ensures appropriate level of direct contact with youth and family members per program requirements, and remains available to staff and youth 24/7, for crisis intervention as needed.

• Promotes safety through ongoing training and supervision and promotes culture of professionalism through role modeling, profession, and respect.

Assumes supervisory and administrative responsibility for Care Coordination Services.

• Provides and documents on-going and regular supervision to consultants.

• Assists in screening, hiring, and directing program staff; provides training for staff; provides observation and direction to consultants while in the field.

• Develops and monitors career path trajectories for consultants with particular emphasis on educational and experiential requirements necessary to assume the next level of program responsibility.

• Builds and maintains relationships with community funding entities, governmental agencies, service providers, sources of support for families within the community and all program consumers.

• Builds and maintains knowledge of various community systems such as child welfare, juvenile justice, educational, substance abuse and mental health.

• Develops and maintains effective data collection systems, providing required and appropriate data. Establishes and implements systems to predict and prevent potential problems.

• Reviews individual staff data to ensure that program guidelines are being followed, and uses data to improve efficiencies, outcomes, and staff development.

• Implements and ensures compliance with all contractual, regulatory, program, and accrediting body standards; provides necessary documents, maintaining certifications and licensures as required.

• Manages notifications of changes in professional status or standing that may affect job status or program compliance.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of regulatory requirements pertaining to youth care and of statutes and policies which affect target population.

• Ability to function independently and have flexibility, personal integrity, and the ability to work effectively with youth, staff, and support agencies.

• Knowledge of community resources and service providers available in the geographical area; knowledge of the functions and services of the community organizations and related human services.

• Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.

• Ability to successfully lead a team of associates.

• Computer skills in Microsoft Office.

• Excellent critical thinking, analytical, and problem solving skills.

• Ability to successfully lead a team of associates.

• Strong knowledge of Boys Town Model.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Human Services or related field required. NOTE: Education and experience requirements may be higher based on Affiliate Site location, Local contracts, and Federal/State contract requirements.

• Minimum 2 years of experience including working with children and families required.

• Possess a valid driver's license with a good driving record requird.

• Ability to provide own transportation (mileage reimbursed) to complete travel requirements of the job required.

• Meet auto insurance requirements established by Boys Town policy and/or State and Local laws and pass an annual Motor Vehicle Registration (MVR) check required.

• On-call (continuously or rotationally) to provide support required.

• Florida: Certified Behavioral Health Case Manager Supervisor (CBHCMS) or have the ability to obtain certification within 6 months of hire required.

PREFERRED QUALIFICATIONS:

• Master's degree preferred.

• Management and supervisory experience preferred.

• Experience working with children and families in community-based programs or Boys Town Programs preferred.

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