• Title

  • Supv Care Coordination Svcs

    Posted: 04/02/2023

    Oversees the delivery and documentation of intensive and professional case management services to youth. Monitors program services to ensure compliance with regulatory requirements and contract objectives.


    Starting at $55k

    Contributes to ongoing program development and assumes responsibility for delivery of services to youth and family members.

    • Supervises consultants in developing, monitoring, and reviewing service plans developed by consultants for youth as well as developing subsequent plans throughout care.

    • Supervises and provides assessment of staff problems and develops strategies to solve them.

    • Acts as an advocate for children and families.

    • Monitors and ensures that records and documentation, including service plans, forms, reports, case notes, narratives, outcome measures, and demographics, are completed appropriately and on time.

    • Assists in accepting and screening referrals to the program.

    • Supervises and participates in service planning reviews, progress reviews, staff meetings, and case reviews.

    • Ensures appropriate level of direct contact with youth and family members per program requirements, and remains available to staff and youth 24/7, for crisis intervention as needed.

    • Promotes safety through ongoing training and supervision and promotes culture of professionalism through role modeling, profession, and respect.

    Assumes supervisory and administrative responsibility for Care Coordination Services.

    • Provides and documents on-going and regular supervision to consultants.

    • Assists in screening, hiring, and directing program staff; provides training for staff; provides observation and direction to consultants while in the field.

    • Develops and monitors career path trajectories for consultants with particular emphasis on educational and experiential requirements necessary to assume the next level of program responsibility.

    • Builds and maintains relationships with community funding entities, governmental agencies, service providers, sources of support for families within the community and all program consumers.

    • Builds and maintains knowledge of various community systems such as child welfare, juvenile justice, educational, substance abuse and mental health.

    • Develops and maintains effective data collection systems, providing required and appropriate data. Establishes and implements systems to predict and prevent potential problems.

    • Reviews individual staff data to ensure that program guidelines are being followed, and uses data to improve efficiencies, outcomes, and staff development.

    • Implements and ensures compliance with all contractual, regulatory, program, and accrediting body standards; provides necessary documents, maintaining certifications and licensures as required.

    • Manages notifications of changes in professional status or standing that may affect job status or program compliance.


    • Knowledge of regulatory requirements pertaining to youth care and of statutes and policies which affect target population.

    • Ability to function independently and have flexibility, personal integrity, and the ability to work effectively with youth, staff, and support agencies.

    • Knowledge of community resources and service providers available in the geographical area; knowledge of the functions and services of the community organizations and related human services.

    • Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.

    • Ability to successfully lead a team of associates.

    • Computer skills in Microsoft Office.

    • Excellent critical thinking, analytical, and problem solving skills.

    • Ability to successfully lead a team of associates.

    • Strong knowledge of Boys Town Model.


    • Bachelor's degree in Human Services or related field required. NOTE: Education and experience requirements may be higher based on Affiliate Site location, Local contracts, and Federal/State contract requirements.

    • Minimum 2 years of experience including working with children and families required.

    • Possess a valid driver's license with a good driving record requird.

    • Ability to provide own transportation (mileage reimbursed) to complete travel requirements of the job required.

    • Meet auto insurance requirements established by Boys Town policy and/or State and Local laws and pass an annual Motor Vehicle Registration (MVR) check required.

    • On-call (continuously or rotationally) to provide support required.

    • Florida: Certified Behavioral Health Case Manager Supervisor (CBHCMS) or have the ability to obtain certification within 6 months of hire required.


    • Master's degree preferred.

    • Management and supervisory experience preferred.

    • Experience working with children and families in community-based programs or Boys Town Programs preferred.

    Click here to apply.


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