IT Systems and Support Manager
The IT Systems and Support Manager prioritizes duties within the framework of Information Technology (IT) departmental goals and streamlines operation of the IT department in alignment with the business objectives of the Nurses Middle College. The IT Systems and Support Manager coordinates, directs and designs IT-related activities, as well as providing direction and support for daily operational activities of the IT department. The IT Systems and Support Manager works closely with the President/CEO to identify, recommend, develop, implement and support cost-effective technology solutions for all information technology aspects of the Nurses Middle College.
Network Infrastructure and Security: Monitors security of firewall and overall network for breaches in the system, inappropriate access by outside entities and/or access to inappropriate sites by company users/students; Anticipates future network needs, identifies proactive solutions to satisfy needs; Responsible for computer servers, networks (LANS & WANS), desktop/laptop computers and Chromebooks, ensuring their availability to meet the needs of the Nurses Middle College. Supports include troubleshooting problems, adding or moving computers, and monitoring the performance of networks/applications; Installs new software programs and patches existing systems.; Monitors router system to ensure highest efficiency.
Overall Responsibilities: Manages connectivity throughout the Nurses Institute Middle College facilities; Working closely with all vendors, coordinates vendor support for various IT entities including, but not limited to Chromebooks, computers (desktops and laptops), phones, printers, and Voice over Internet Protocol such as Google Voice; Implements IT policies, procedures and best practices. Communicates said policies to employees and notifies them of changes as necessary; Receives, responds and resolves information technology issues as reported by employees; Communicates status of work to the Chief Financial Officer, Principal and Chief Executive Officer to ensure that management is aware of completed and unresolved issues which allows for a proactive approach to resolutions; Provides status reports in multiple formats and multiple mediums (Verbal, Written) as requested; Coordinates the annual E-Rate program in conjunction with the Chief Financial Officer for Category I and II uses as well as maintaining and updating the School Technology Plan; Supports existing Phones and PC systems; Works with vendors/ISPs and IT Team members to resolve problems; Provides documentation of support-related issues and systems; Maintains computer and phone assets and tracks inventory, adhering to the Technology Life-cycle plan; Configures, deploys, and maintains PC equipment and mobile technology for new students and faculty. Computers to be serviced are laptops, desktops and Chromebooks; Assigns and maintains student and employee login ID accounts; Sets up and maintains parent, student and faculty group email accounts; Provides support over the phone, email or in person to all employees. Support-related requests must be carefully documented, tracked and reported as required; Excellent understanding of Microsoft Windows Server, Active Directory, and Group Policy Objects; Assists employees with remote access support, when needed; Current working knowledge of Google Meet and Zoom virtual meeting platforms; Speaks clearly, concisely and effectively. Listens to and understands information and ideas as presented verbally; Assists with Audio-Visual Services in providing Video/Audio Support for classrooms and conference rooms; Maintains confidentiality of company and individual user information; Translates technical information into non-technical and user-friendly terms; Participates in professional development and training opportunities as appropriate; Responsible for major equipment installations or upgrades including associated project plans and communication to users; Coordinates/interfaces with users, equipment vendors, telephone companies, and outside contractors to ensure proper escalation during periods of outages and/or degraded system or hardware performance; Maintains the high availability of networks (LANS & WANS), computer systems, and key applications. Responds timely to system outages and escalates resolution as needed; Manages, monitors, and fixes all technical issues related to the nightly data download from the State’s Department of Education ensuring the Nurses Middle College data uploaded to the Department of Education ports successfully, supporting accurate reporting; Manages and monitors all National Student Clearinghouse data to ensure integrity of information used for reporting of post secondary metrics ensuring the successful transfer of graduation data from Skyward; Develops written project and work plans to meet both system and operational objectives for approved projects and practices the use of project planning methodologies. Prepares and provides management with status reports; Recognizes and evaluates system problems and reports them as appropriate; Plans and manages projects, utilizing project management activities such as: Definition of scope/objective; Requirements Definition (functional and/or technical); Management and status reporting tools; Feasibility and Cost studies; System testing/quality assurance; Training; Implementation; Post-implementation/ongoing support; Project administrative activities; and documentation; Ensures that assignments are completed in accordance with an established project timeline; Provides technical support and troubleshoots computers, applications, databases and communications hardware including network components and operating systems; Evaluates the appropriateness of new or proposed equipment or services to be provided by IT; Attends classes/training and/or education opportunities to remain proficient with existing or emerging technology; Proposes changes in operational systems, policies, etc., that will enhance the ability to service the changing needs; Provides effective supervision of IT staff/personnel, including streamlining job responsibilities, goal setting, and employee communication. Develops staff training programs for all staff and executes the same; Demonstrates a high degree of skill, while providing quality service, ongoing communication, follow through and feedback with co-workers; Performs such other duties and assumes other responsibilities as may be assigned by the Chief Financial Officer, Principal or Chief Executive Officer (CEO), and/or necessary to perform the functions of the position.
QUALIFICATIONS: Current B.C.I.; Proof of U.S. Citizenship, residency or work visa required; Bachelor’s degree in Computer Science or combined education and work-related experience; Minimum of five (5) years of network, computer or data experience; Proficient in using, troubleshooting and training in Skyward computer platform; Proficient knowledge of Google products and platforms; Proficient knowledge of Windows products and platforms; Working knowledge of Frontline computer platform; Working knowledge in Naviance student information computer platform; Working knowledge in Go Guardian computer platform; Self-starter who is detail oriented; Meticulous attention to data collection and data analysis to drive decision making; Proficient in Skyward, Naviance or other student information system; Good communication skills and the ability to work and communicate with all employees; Remains current regarding changes and developments in the profession by attending professional meetings, reading professional journals and other publications, and discussing problems of mutual interest with others in the field to ensure quality leadership.
The Nurses Middle College Charter High School, located in Providence, Rhode Island was founded by the nursing profession in 2011 as a solution to increase diversity of underrepresented racial and ethnic groups in the nursing workforce. This unique model serves students in grades 9-12 in a fully immersed nursing college and career pathway program, NCCPP high school curriculum. Nurses Middle College graduates earn a high school diploma, workforce certificates, and college credits that transfer to a post-secondary degree in nursing or other advanced healthcare provider degree program.
The mission of the Nurses Middle College is to prepare a diverse population of students to become the highly educated and professional nursing workforce of the future. Our vision is to create an innovative high school experience that is student-centric, structured to foster a supportive learning environment, and committed to developing the skills, knowledge, and passion necessary to excel in the nursing and allied health professions. As a charter school, the Nurses Middle College - Rhode Island is independent and autonomous from the public schools; however, employees can access many of the same benefits as offered through the public school sector. As part of the Nurses Middle College team, employees are empowered to provide creative programming opportunities to students and are encouraged to grow with the school through career advancement when these opportunities present themselves.
As an equal opportunity employer, diversity, equity and inclusion are at the core of who we are. We strive to create a workplace that reflects the communities we serve where everyone feels empowered as we celebrate multiple approaches and points of view. As the first step to our commitment to employees, you will be offered a signing bonus. We are confident that you will make a difference in the lives of students and that your experience with us will be a rewarding one. Join the Nurses Middle College Charter High School team!
As an Opportunity Employer, the Nurses Middle College is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.
How to apply: Submit Cover Letter, Resume, and a list of names, phone numbers and email addresses of three references to Susan Connaughton, BS, SHRM-CP, Director of Human Resources, Talent, and Recruitment at email@example.com