Assist the Bursar and Associate Bursar in facilitating the timely collection of payments from current and former students for Student Accounts Receivable and the Federal Perkins Loan Program.
- Assist the Bursar and Associate Bursar with all operational functions of the Bursar/Student Account Office and assist the Associate Bursar in managing the operational functions of the Federal Perkins Loan Program. Stay apprised of Federal Perkins regulations. Maintain Perkins Loan Accounts and update demographic information. Provide customer service to borrowers by email and telephone. Perform due diligence and collections for Perkins Loan borrowers. Serve as liaison with the University Accounting Services (UAS), the College's Perkins Loan servicer. Ensure accurate processing of deferments and cancelation benefits. Process separations to ensure timely repayment schedules. Monitor exit interviews. Process refund checks for overpayments to the program, verify and mail monthly paid-in-full loans, and prepare a delinquent portfolio for assignment to the DOE when necessary.
- Assist the Bursar and Associate Bursar in the collection of delinquent student accounts and student loans. Assist in the monitoring of collections for student web and registration activity for the SCE and Grad level activity. Proactively problem-solve with students and parents for all student levels. Provide debt counseling to students and parents regarding their financial obligations towards payment of student bills and in regards to loan repayment, debt, and rights and responsibilities as a borrower of Direct/Perkins Loans.
- Assist the Bursar in the processing and publishing of bills for all school programs within the College. Perform data input, testing, reconciliation, and monitoring. Coordinate with Financial Aid and other departments.
- Assist both the Bursar and Associate Bursar in the organization and coordination of special projects, presentations, education programs, and special events when necessary.
Perform all other duties as may be required.
Education and Experience Required
- Associate's Degree in accounting or related field from an accredited institution required
- Minimum of two to four years experience in collections, student receivables, student loan processing, or equivalent combination of education and experience
- Experience in large-scale, system-based billing, account management, payment processing, and collections
- Excellent oral and written communication skills, problem-solving, and demonstrated ability to handle adverse situations
- Good organizational and technical skills with the ability to work under deadlines.
- Intermediate level knowledge of Microsoft Office tools
- Working knowledge of accounts receivable and collections.
- Demonstrated ability to use knowledge to solve routine, extraordinary, and complex issues and problems.
- Strong interpersonal skills to relate sympathetically with others yet with sufficient detachment to communicate an understanding of rules, procedures, and policies
- Ability to prioritize duties when faced with interruptions, distractions, and fluctuating workloads
- Ability to multi-task and perform effectively in crisis situations
- Demonstrated ability to work independently, take initiative, and exercise discretion and judgment on matters of significance while maintaining the highest level of customer service and confidentiality within limitations of law, regulations, and College policy
Note: Fluency in English and Spanish and the ability to translate between both languages preferred
- Sitting in a normal seated position for extended periods of time
- Reaching by extending hand(s) or arm(s) in any direction
- Finger dexterity is required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
- Communication skills using the spoken word
- Ability to see within normal parameters
- Ability to hear within normal range
- Ability to move about
Union Status: Non-Union
Providence College does not discriminate against any person because of race, color, national and ethnic origin, sex, gender, except where gender is a bona fide occupational qualification, sexual orientation, gender identity, religion, disability, age, veteran status, or genetic information. The College will develop, and from time to time update, an affirmative action program and will insist on a good-faith effort on the part of its employees to comply with the program. The College will request and expect its agents and those with whom it conducts its affairs to meet the commitment of this important program.
Requisition Number: AS540P
Providence College, a primarily undergraduate, liberal arts, Catholic institution of higher education conducted under the auspices of the Dominican Friars, seeks candidates who can affirm and contribute to its mission. The College is committed to creating a diverse, inclusive environment that supports all of its students, faculty, and staff. All members of the community share a responsibility for creating, maintaining, and developing a learning experience valuing differences and practicing inclusion. We invite applications from qualified individuals who possess the experience, knowledge, and commitment to work within a diverse learning environment. Women and minority candidates are strongly encouraged to apply. Providence College is an equal opportunity employer.
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